Other day at Bombay central railway station when Rajdhani Express train arrived from Delhi (Rajdhani Express train by far is the most prestigious train in the fleet of Indian Railways) a lady alighted from air conditioned coach and engaged a coolie. She inquired whether she could get a wheel chair for her co-passenger, an aged and infirm man.Coolie unruffled and cool as cucumber indicating towards his push-cart (hath-thela) suggested “sit on this itself” They were perplexed, to say the least. Man preferred to drag himself by and by towards the Exit with the help of a walking stick, he was carrying.
High time we introduced a HELP LINE so that a passenger requiring ambulance/stretcher or wheel chair could book/request for one at a fix rate. Passenger does not mind paying, he does mind the way he is treated. As in this case coolie just made him feel that he was no better than a luggage piece.
Railway does have wheel chair and stretcher at railway stations but less said better it is.